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How to Spa

Embrace a Slower Pace and Give Yourself time for Rejuvenation
  • How to Spa

Spa Philosophy

In today’s fast-paced, externally-connected world, there are few places we can escape for physical and mental replenishment and relaxation. Yet our modern lifestyles call for wellness and balance more than ever. Allow us to be your sanctuary for personal peace and tranquility. Our talented team awaits you, whether you seek healing, innovation with result-oriented services or are simply in need of pampering and indulgence. In the timeless setting of our historic Biltmore Hotel, we invite you to embrace a slower pace and give yourself time for rejuvenation of the mind and body.

Book With Certainty

We proudly offer an extensive selection of traditional and innovative services. Our Spa Concierge is pleased to make treatment recommendations based on your personal needs and interests. This is also a good time to share any health concerns and conditions such as pregnancy or recent medical procedures. Please take the time to review the many offerings to assure you book the services most suited to you. Once booked, that special time is reserved for you and is subject to a 24 hour cancellation policy. Should you need to cancel or reschedule, please do so 24 hours prior to your appointment to avoid full service charge.

Arrive Early

Get the most out of your spa experience by arriving with plenty of time to enjoy the spa and fitness facilities. All spa guests are invited to enjoy the fitness programming, as well as the spa facilities, including the aroma steam, sauna, relaxation room and an assortment of refreshments at the spa amenity bar. We recommend arriving at least half an hour before your scheduled service. Late arrivals will limit the time for your treatment. In an effort to not delay the next guest, your treatment will end at its scheduled time.

Spa Hours

8:30am - 8:00pm daily
T: 305-913-3187

Personalize Your Experience

Talk to your spa provider about any specific treatment goals, physical sensitivities or medical concerns you may have so we may tailor an effective treatment for you. Your comfort and relaxation is of utmost concern to us; we want to ensure a setting and service which deliver that to you.

For your convenience, a 20% service charge will be added to all services and spa packages. Service charges are distributed to all service providers, concierges and spa attendants. Service charge is subject to change. Spa services and facilities are available to guests age 16 and older. Salon services are available to guests of all ages. Younger guests (ages 5 and up) can experience the spa through the packages available in the Zen Suite.

Spa Tranquility

Our spa is a place of serenity for you to restore and replenish. For the enjoyment of all spa guests, cell phones and cameras are not permitted anywhere in the spa and we kindly ask that all guests keep conversations quiet.

Spa Attire

Slip into one of our luxurious spa robes and comfy spa slippers when you arrive. Undergarments are not required for services. Our professionally trained team will ensure that privacy and conservative draping will be provided throughout your service. Please ask the Spa Concierge if you have questions about appropriate attire for services.